FAQs
1. Who can purchase from the CBi platform?
CBi serves licensed healthcare providers, including hospitals, clinics, pharmacies, laboratories, and authorized distributors.
2. Do I need an account to place an order?
Yes. You must create a verified account to access pricing, place orders, and track purchases.
3. How do I place an order?
• Log into your account
• Browse or search for products
• Add items to your cart
• Confirm quantities and checkout
4. Can I place bulk orders?
Yes. The platform is optimized for bulk and institutional purchasing, with competitive pricing tiers.
5. Are product prices visible to all users?
Pricing is visible only to registered and verified users.
6. What types of products are available?
• Medicines (prescription & OTC)
• Medical consumables
• Medical equipment
• Laboratory supplies
• Nutritional products
• Skin care products
• Home & patient care products
7. Are all medicines authentic and approved?
Yes. All products are sourced from licensed manufacturers and authorized distributors, ensuring regulatory compliance.
8. How do I know if a product is in stock?
Stock availability is displayed in real-time on each product page.
9. Can I request a product that is not listed?
Yes. Use the “Request a Product” feature or contact support for sourcing.
10. Where does CBi deliver?
CBi delivers across Uganda, with expansion plans into other regions.
11. How long does delivery take?
• Within Arua & Kampala: 24–48 hours
• Outside Arua & Kampala: 2–5 business days
12. Do you offer emergency or same-day delivery?
Yes, for selected locations and products (subject to availability, you need to contact our sales team for help).
13. How can I track my order?
You can track orders in real-time via your account dashboard with your order number or simply use the “track order tab” on the home page.
14. What payment methods are accepted?
• Bank transfers (bank details available at checkout)
• Mobile money (MTN & Airtel mobile money)
• Approved credit terms (for eligible institutions)
15. Do you offer credit facilities?
Yes. Credit is available for pre-approved healthcare institutions.
16. Are there discounts available?
Yes. Discounts may apply for:
• Bulk purchases
• Contract pricing
• Promotional offers
17. Do I need a prescription to purchase medicines?
Yes, for prescription-only medicines, valid documentation is required.
18. Are CBi products compliant with local regulations?
All products comply with national regulatory standards and quality assurance requirements.
19. What is CBi return policy?
Returns are accepted for:
• Damaged products
• Incorrect deliveries
• Quality concerns
Conditions apply based on product type and timelines.
20. How do I report an issue with my order?
Contact support via:
• Platform helpdesk
• Live chat on the platform
• Email: admin@cbimedical.org
• Phone support: +256394003592
21. Can I cancel an order?
Yes, before dispatch. Once shipped, cancellation may not be possible.
22. How do I reset my password?
Use the “Forgot Password” option on the login page. A password reset email with a link will be send to your registered email to reset your password.
23. Can multiple users access one account?
Yes, for institutional accounts with role-based access.
24. Is my data secure?
Yes. CBi uses secure systems and data protection protocols.
25. Does CBi provide product information for healthcare professionals?
Yes. Each product includes:
• Composition
• Indications
• Dosage guidance
• Pharmacological action
26. Can I download invoices and order history?
Yes. All transactions are available in your account dashboard.
27. Does the platform support procurement planning?
Yes. Features include:
• Order history tracking
• Repeat ordering
• Bulk purchasing insights
28. How can I contact CBi support?
Support is available via:
• Email: admin@cbimedical.org
• Phone: +256394003592
• In-platform chat
29. What are your support hours?
Typically business hours, with extended support for urgent cases.